About Makoto

Makoto is About Real Change

20 Years

22 Countries

18 Industries

190 Tours

Makoto Global runs the #1 Lean Benchmarking tour

Lean Consulting Tours

Makoto Global are experts in Lean Business and Continuous Improvement.

"People hate being told what to do.

So how do you harness their energy, creativity and drive?

How do you focus insider knowledge and experience to solve business problems?

You will get Lean strategy and implementation support around the world.

Your people will work with us to transform your business.

You will see real change. Lasting cultural change.

Happy workers, increased efficiency and growth."

Brad Schmidt, Founder, Makoto Investments Ltd.

Continuous Improvement & Lean Consulting

Global Programs with Local Partner Deployment

Australia
Canada
China
Czech Republic
Denmark
Egypt
Ethiopia

France
Germany

India
Indonesia
Japan
Kenya
Korea

Macau
Malaysia
Netherlands
Poland
Serbia
Singapore
Slovakia

South Africa
Taiwan
Thailand
United Arab Emirates
United Kingdom

United States
Vietnam

We guarantee results.

We are hard on numbers and focused on achieving the goals we agree on.

Get to know our history.

1998
Brad Schmidt co-founds Gemba Research, Ltd. in Seattle, USA. 

2003
Start making Lean Strategy Plans for global multi-national companies.

2006
Established Gemba Research, Inc in Tokyo.

2008
Week-end Office Kaizen Program started.

2009
Celebrated our 100th Japan Lean Experience.

2011
Top Line Sales Lean Program Started

2012
Japan’s national TV (NHK) did a program on our Japan Lean Experience.

2013
Changed company name to Makoto Investments, Ltd. Moved office to trendy Kagurazaka district in Tokyo

2014
Started Kaizen Manager on Demand service.

2015
Established Travel Agency (Crossroads Makoto) to better serve client needs.

2015
Established Import/Trading business unit (Monde Delicious) to import specialty goods to Japan.

2016
Celebrated our 160th Japan Lean Experience.

2017
Our importing wine won Double Gold Award in SAKURA AWARD 2017.

2018
Established Makoto Asia Pacific Office in Perth, Australia.

2019
Partnership established with TWI Institute.

2019
Partnership established with Shingo Institute as a Licensed Affiliate.

Areas of Transformation

Finance & Insurance

Manufacturing & Supply Chain

Processing

Headquarters Functions

Sales & Service

Research & Development

The Makoto Values

Sincerity

People need to know you are sincere and that you see potential in them and the Lean improvement effort. If you have their best in mind, then it is quite easy to get buy-in.

Truth

One of the most important concepts is to know the truth and show the truth whether that be in a visual form or just by sharing information. Without knowing the truth, the team's performance will not improve and the team cannot make the right decisions.

Trust

We believe in the potential of people which is why we invest in training, knowledge sharing and in giving people the time and authority to make changes. We believe in their creativity and capacity to improve your business.

Fun

Solving problems requires creative thinking. We are at our most creative when we are having fun. Change might be tough but the process can be enjoyable.

Get in Touch

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